FAQS

Place Order

1、How do I place an order?
Welcome to Sedwes. Thank you so much for your interest in our products. You can carry out the following steps to complete your order:
Step 1: Visit our website at sedwes.com
Step 2: Choose the product that you are interested in.
Step 3: Complete all required information.
Step 4: Adjust the quantity of the product.
Step 5: Click Buy it now.
Step 6: Process payment and apply a discount code (if you have) to complete purchasing.
Step 7: Receive your confirmation email/message when your order is successful.  Need more help?Contact Us: support@sedwes.com.

2、How can I see a preview of my order before purchase?
We have just released an auto-preview function in some campaigns that you can directly get the preview on the website.
Step 1: Complete all required options on your favorite product.
Step 2: Click on the button “Preview Your Personalization” to see the final preview.
If the preview option is not available in the product you want, we totally can send it to you before processing your order. Let’s carry out the steps below to receive your preview.
Step 1: Place an order
Step 2: Send us your request for a preview with your Order ID within 2 hours
Step 3: Get your mock-up preview via email.
Step 4: Send us your confirmation of the preview. Please reply in 24 hours, we will process your order right away.
 Need more help? Contact Us: support@sedwes.com.

3、I don’t get my order confirmation.
As soon as you place an order via Sedwes, we’ll send a confirmation to the email address or phone number that you used at checkout. It includes your order number, order summary, and tracking link.
Make sure that you check your spam folder first. If you haven't received/found your confirmation, it may be due to an incorrect phone/email address provided or failed checkout (your purchase didn't go through successfully).
If your order was under your Sedwes account, you could view the order status by logging into your account.
If you checked out as a guest, please Contact Us:support@sedwes.com.
Note: You might include your name, billing address, transaction/invoice ID as this information will be helpful for searching your order.

4、How can I change my billing address?
Unfortunately, we are not allowed to edit the billing address on orders. However, there won't be any bill sent to the billing address and this will not affect your order.
If you need any further assistance, please contact our customer service team via Contact Us: support@sedwes.com.

Payment Methods

1、Payment Methods
We accept credit, debit, and prepaid cards issued by the following networks; we also accept PayPal-the most popular online payment method worldwide.
 The transaction will be processed by PayPal, an external financial service provider. During the checkout process, you will be redirected to PayPal and complete your purchase with your account there. Your data will not be transferred to Sedwes After PayPal has completed verification, your order will then be processed.
2、What currencies can I use to place an order?
Sedwes processes all orders in USD. Whenever you make an online purchase or use your credit card to obtain a cash advance, in a currency other than US dollars, the transaction will be converted to US dollars.
Need more help? Contact Us: support@sedwes.com.
3、Why was my payment declined?
The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
      1. You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code to confirm payment. This code is provided directly by your bank.
      2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
      3. Your card has expired. Check if your card is still valid.
      4. Your order has been rejected by our risk center due to certain factors.
Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined.
Need more help? Contact Us: support@sedwes.com.

Shipping & Delivery
1、How long will my order take to be delivered?
 Sedwes orders have a processing time of 3-5 business.
 The amount of time it takes your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 10-20 business days.
Due to the global impact of COVID-19, production and delivery times might be delayed by up to 5 business days than the time frame below. We truly apologize for this inconvenience and appreciate your understanding in this period.
As soon as we've dispatched your order, you'll receive an email from us with the tracking details and carrier tracking site.

2、My order is shown delivered but I haven't got it.
If your order has not arrived by the delivery date, check your email as it is likely that you have received an email informing you that the order has left our warehouse.
If that is not the case, you should also query the status of your order first in Track your order. Please check whether it was left at the Mailbox/Parcel locker/Customer.
Remember that your purchase may have included various deliveries which will be received on different dates. Please take a moment to refer to our ETA.
If our advice above does not help, please contact our customer service team via  support@sedwes.com, and we will reply to you as soon as possible.